Licensing Law Consultancy

Innovation in licensing

Customer Service

Customer Service

£30.00 + VAT

Customer Service helps users define who their customers are and understand their needs.

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Description

Course Overview

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

  • The benefits of excellent customer service
  • Deliver excellent customer service
  • Handle complaints with care
  • Recognise & adapt to customer behaviour styles
  • Manage customer satisfaction levels

Additional information

Usage

This course is provided as online training, using your computer, mobile or similar device.
Once we have received your order and payment we will send you an email with details of how to access the course.
Compatibility

HTML5 is compatible with Windows using Chrome, Firefox and Internet Explorer 9 or higher, Mac OS X and Apple iPads IOS7 or higher.
Microsoft Silverlight is compatible with Windows using Firefox and Internet Explorer 8 or higher and Mac OS X using Firefox and Safari.
Please note, Silverlight is no longer compatible with Google Chrome.
Expiry

Please be advised all courses expire within 1 year from the date of purchase.

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