Conflict Management aims to create a working environment where everyone feels safe and supported. The course helps users to understand the various forms that conflict can take, recognise the signs of conflict, learn how good communication skills can assist in the management of conflict and what steps to take to resolve conflict in any situation.
- Defining what conflict is
- Causes of conflict at work and socially
- Stages in conflict
- How to stop conflict escalating
- Seeing conflict from various points of view